FAQ

Do you deliver globally?
Yes! Our seductive selection of adult toys is available for worldwide pleasure. Plus, enjoy complimentary shipping both domestically and internationally on most of our items.

Do you ship in discreet packaging?
Your privacy is important to us, which is why we make sure that all of our packages are shipped in plain, discreet packaging. There will be no mention of our store or the nature of the products on the outside of the package, ensuring that your secret stays safe. So, go ahead and indulge in the pleasure you deserve without any worries.

When can I expect my package to arrive?
Our packages typically arrive within 6-14 days in countries such as the United States, Canada, United Kingdom, Australia, New Zealand, and Europe. If you have any questions regarding shipping to your specific country, feel free to reach out to us.

When will my order be fulfilled?
We fulfill orders from Monday to Friday, ensuring that your package is processed within 1-3 business days from the date of purchase. We don't want to keep you waiting, so we'll ship it the next day after processing. And no need to worry about missed deliveries - we don't ship on weekends.

How can I keep an eye on my package?
Tracking is easy peasy! As soon as your order is processed by our shipping team, you'll receive a tracking number via the email you provided at checkout. In case you mistyped your email or deleted the tracking number, no problem! Simply check your tracking on our website here using your email and order number.

Please note that your tracking information may not be updated for the first 2-3 days after it's processed.

I ordered multiple items but only received one, where's the rest?
Our collection of titillating toys is so diverse that some items may come from different warehouses. Don't fret if you receive one item before the others, they're on the way!

Where do your products come from?
At The Spicy Site, we aim to bring you the most unique and exotic toys that you won't find anywhere else. That's why we source our items from all corners of the globe. Some come from right here in the US, while others come from faraway places to offer you a diverse range of products that you'll love.

Need more answers?
Don't hesitate to reach out to our support team at contact@thespicysite.com for any questions that may not have been answered here in our FAQ. We'll get back to you within 24 hours or even sooner!